Associate Technical Support Specialist
Location: Indianapolis, IN
Hourly rate: $24.00
Contractor benefits: Medical, Vision, Dental, 401k
Required:
• Associates degree (or equivalent military training with High School Diploma).
• Formal or informal leadership experience preferred.
• 2+ years of relevant experience preferred.
Hours: 2nd Shift (2pm-10pm), rotating weekend shifts, subject to change based on needs of customers. (Training hours will vary based on hours of trainer, could be 1st or 2nd shift, training on average lasts 2 weeks).
Location: Hybrid (Training/Meetings on site, Majority of work hours at home).
Type of Role: Contingent, with opportunity to be converted.
As an Associate Technical Support Specialist, you will serve as a support liaison between the company and our customers. This role supports customers in both the United States, United Kingdom and Ireland.
You will be responsible for the following:
• Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.
• Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer.
• Perform after-hours dispatching, engaging with field personnel nationwide.
• Maintaining records in accordance with company Quality and FDA requirements.
• You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.
• The company Support Network Customer Support Center serves our customers on a 7-day/24-hour basis. It is expected for this individual to be open to working any shift, with your schedule being determined on a quarterly basis.
Must be U.S. Person for purposes of Export Compliance.
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
