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Help Desk Analyst II

Charlotte, NC 28277

Posted: 01/30/2025 Job Number: 74178 Pay Rate: Pay Rate:  $21.68/Hr.

Job Description

Help Desk Analyst II
Charlotte NC
Contract to Hire - 9/80
Pay Rate:  $21.68/Hr.
Benefits: overtime, medical, dental, vision, 401k

REQUIREMENTS:  Help Desk Analyst II
  • US Citizenship
  • High School Diploma, associate's degree, Bachelor's Degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus
  • 3+ Years with HS or 2+ Years with AA or 0+ Years with BS
  • Basic knowledge of the Windows 7 and 10 operating system and ticketing systems.
  • Hands-on experience with MS Office 2016 Applications, Internet Explorer, Chrome and Outlook
  • Experience with Windows 7 and Windows 10, Citrix, VPN and Remote access
  • Experience with HP and Dell laptop and desktop computers, along with a variety of peripheral support
  • Ability to learn to manage Active Directory user, group and computer accounts
  • Experience in installation and support of PC hardware and peripherals, such as HP printers
  • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration
  • Knowledge of security applications including antivirus software
  • Knowledge of Android, iPhone and Blackberry UEM a plus
  • Knowledge of SharePoint 2016 a plus,
JOB DESCRIPTION:  Help Desk Analyst II
  • Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Candidate must have the ability to identify, research, and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level of support in accordance with established policies and procedures.
74178
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.

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About Charlotte, NC

Ready to embark on a new career adventure? Explore our job opportunities in and around Charlotte, North Carolina, where the Queen City's vibrant energy meets Southern charm. Known for its dynamic job market and diverse industries, Charlotte offers endless growth possibilities for professionals seeking new opportunities. Discover the city's rich history at the Levine Museum of the New South, catch a show at the Blumenthal Performing Arts Center, or immerse yourself in nature at the stunning Freedom Park. Indulge in the region's famous barbecue joints, explore the NASCAR Hall of Fame, or cheer on the Carolina Panthers at the Bank of America Stadium. Join us in Charlotte and unlock a world of career possibilities in this bustling city with a small-town feel.