Aerospace, manufacturing, engineering, biotech and pharmaceutical, and more.
Apollo Professional Solutionshttps://www.apollopros.com/wp-content/uploads/2022/05/ApolloLogo600.pnghttps://www.apollopros.comhttps://www.apollopros.comUSD30.3637.37HOURtrue
HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Strong professional background in customer interactions, and a commitment to providing excellent customer service and execution.
Possess excellent communication and organizational skills and must be able to work well in a fast-paced, team-oriented environment.
Job Summary:
In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.
Ability to manage multiple customer accounts.
Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
Communicate professionally and effectively, both in writing and verbally to internal and external customers.
Effectively manage a large amount of written communication and data while complying with internal and external process.
Reviewing contracts, verifying accuracy and resolving discrepancies in line with company rules and guidelines.
Process order entry from Purchase Orders and create quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Ensure compliance with federal policies and current procedures.
Utilize enterprise system (SAP) to input or extract material data.
Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders. May identify trends, analyze problems and suggest alternatives for assigned tasks.
Creates, updates, archives order and customer files, as required via SharePoint and review tools.
Identifying potential risks contract changes may pose to company.
Designing standardized language and guidelines for contracts.
Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
Performs and assists with special projects as required.
Knowledge of the Aerospace industry, SAP, FAR/DFAR knowledge recommended.
Preferred Skills:
SAP experience
Experience reading and interpreting contracts/internal documents.
Experience reviewing and approving customer purchase orders.
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EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.
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